Here at Resumes To You, our number one priority is to provide you with our online commitment – excellent service, resume, cover letter and other forms of career development tools. All listed and purchased fees for our products and any prepared or written documentation as per this website are non-refundable as we create and provide customised documentation for each client. Many hours of time, information gathering, wording and editing are spent working on each and every project undertaken and prompt responses to questions via email are required by each client to complete each project within the time frame stated on our website.
1. If you have purchased our services (non-payment directly to Resumes To You) through a 3rd party or another website, Resumes To You refund policy does not apply and customers seeking a refund MUST contact the seller (3rd Party)for a refund or assistance.
Cancellation Policy. When your resume information is sent to our career consultants and Resumes To You, we will review the information sent within the same day or 24 hours of receiving the documentation and are likely to commence preparations immediately. Resume writing sometimes needs to be done with a sense of urgency, as our clients/customers may have an interview or job application they need to attend to ASAP and we accommodate this in every way possible for clients/customers.
In the event that a client/customer wishes to cancel a resume writing service, the client/customer would need to cancel within 1 hour of sending through the resume information or purchase of our services through our website to receive a full refund. After this time, it is likely that a professional resume writing team has been engaged to commence work on the CV or resume. To cancel a resume writing service, the client/customer must call our offices on 1300 761626 and speak directly with the career consultant who initially organised the resume to be done via email or phone.
If the client/customer cancels after this time, and work has already begun on the resume, the client will be charged the minimum payment (cancellation fee) of $100.00 and be refunded the difference.
Failure to Complete the Questionnaire – Creating your new career documents is a collaborative exercise where we require our clients / customers to complete our tailored online questionnaire that gains a deeper insight into relevant experience, skills and knowledge. We also work with our clients other documentation (job descriptions and old or current resumes) This online questionnaire is individually customised and is done after extensive research has been conducted into how we need to pitch the client as the ideal candidate for the particular positions they wish apply for. If a client/customer chooses not to complete the questionnaire, the process will be terminated at this stage and the client will receive 50% of the funds back into their bank account.